The U.S. Account Services Group is available to American customers for:
- answering user questions
- routing more complex questions to technicians in charge
- providing information about service availability
- updating you regarding operational status during technical disruptions
Request Information
- Tell Us What You Need
- Request Access to Documentation
- Request Access to Data Source Information
Contact the U.S. Account Services Group from 8:30 a.m. to 7:00 p.m. Eastern, Monday through Friday at:
Hotline: +203.328.3399
Toll Free in US: +888.Telekurs (888.835.3587)
Fax: + 203.328.3347
Email: ASG@tkusa.com
American customers may log on to the Telekurs Service Desk application at any time to open a ticket. Please contact Account Services Group during normal hours to register for your user ID and password.
Off hours emergencies are handled 24/6 by our operations department, available at:
Phone: + 203.328.3380 or: + 203.328.3381
Email: Tksupport@tkusa.com
The central Help Desk in Zurich provides first level support as well as support for all questions or problems regarding financial information and systems:
Phone: + 41 44 279 55 55
Fax: + 41 44 279 56 56
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